Shipping policy

This Shipping Policy is issued by Future Living Experience LLC, the operator of Future Living Experience.

Effective Date: September 10, 2026

1. Introduction

At Future Living Experience, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on futurelivingexperience.com.

  • Service name Standard Shipping
  • Price Free Shipping on Most Orders Within the United Kingdom
  • Order cutoff 5PM UK Time on business days
  • Handling time 1 to 3 business days
  • Transit time 5 to 8 business days
  • Total delivery time 6 to 11 business days
  • Destination United Kingdom
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

United Kingdom

  • We currently ship within the United Kingdom.
  • We may be unable to ship to certain remote locations, offshore areas, or addresses that cannot accept standard carrier delivery.

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free Shipping on Most Orders Within the United Kingdom

All shipping costs are shown at checkout. There are no hidden fees from us. VAT or other applicable taxes, if required, are calculated and displayed at checkout.

4. Order Handling and Delivery Time

Total delivery time is 6 to 11 business days from the time you place your order. This includes 1 to 3 business days of handling and 5 to 8 business days of carrier transit. Business days are Monday through Friday excluding public holidays.

Our order cutoff is 5PM UK Time. An order placed before the cutoff on a business day begins handling that business day. An order placed after the cutoff, or on a weekend or public holiday, begins handling on the next business day. The cutoff sets when the handling window starts. It does not shorten the handling or delivery times above.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use Royal Mail, DPD, Evri, Parcelforce, DHL, UPS, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking where available. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage where applicable. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery where tracking is available.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 6 to 11 business day window, email us at support@futurelivingexperience.com or call +44 3330 903 203

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbours or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate, subject to your rights under applicable UK consumer law.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund as appropriate.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging where applicable. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping Customer pays return shipping on eligible change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect, subject to applicable UK consumer law
  • Refund timing Refunds are processed within 14 days after we receive and inspect the return, or within the timeframe required by applicable UK consumer law, to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for delays caused by addresses entered incorrectly, except where required by applicable law.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and any applicable reship fees.

11. Contact

  • Email support@futurelivingexperience.com
  • Phone +44 3330 903 203
  • Address Future Living Experience, 71-75 Shelton Street, Covent Garden, London, London, WC2H 9JQ, United Kingdom
  • Service hours Monday to Friday, 9am to 5pm UK Time

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Future Living Experience.