Terms of service

Effective Date: September 10, 2026

1. Introduction

Welcome to Future Living Experience. This website is operated by Beattie Solutions Ltd, doing business as Future Living Experience ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our website located at futurelivingexperience.com ("Website") and any related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

2. Eligibility

By using the Services, you represent and warrant that you are at least 18 years old, and have the legal capacity to enter into these Terms. If you are using the Services on behalf of a company or other legal entity, you have the authority to bind that entity to these Terms.

3. Accounts and Registration

3.1 Account Creation

To access certain features of the Services, you may be required to create an account. You agree to:

  • Provide true, accurate, current, and complete information during the registration process.
  • Maintain and promptly update your account information to keep it accurate and current.

3.2 Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account login credentials.
  • All activities that occur under your account.
  • Notifying us immediately of any unauthorised use of your account.

4. Orders and Payment

4.1 Product Availability

All products listed on the Website are subject to availability. We reserve the right to limit the quantities of any products or services that we offer.

4.2 Pricing

Prices for our products are subject to change without notice. We are not liable for any price changes, modifications, or discontinuance of products.

4.3 Payment Terms

  • Accepted Payment Methods: Visa, MasterCard, PayPal, Apple Pay, Google Pay
  • Payment Processing: Payments are processed securely through Shopify Payments.
  • Billing Information: You agree to provide current, complete, and accurate billing information.

4.4 Order Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product or service availability.
  • Errors in the description or price of the product.
  • Suspected fraudulent or unauthorised transactions.

5. Shipping and Delivery

5.1 Shipping Policy

Please refer to our Shipping Policy for information on shipping times, costs, and procedures within the United Kingdom.

5.2 Risk of Loss

Risk of loss or damage to goods passes to you when the goods are delivered to you or to a person identified by you to receive them, except where otherwise provided by applicable UK consumer law.

6. Returns and Refunds

Please refer to our Return and Refund Policy for information on returns, exchanges, and refunds.

7. Intellectual Property Rights

7.1 Ownership

All content on the Website, including text, graphics, logos, images, and software, is the property of Future Living Experience or its content suppliers and is protected by applicable UK and international intellectual property laws.

7.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable licence to access and use the Services for personal, non-commercial purposes.

7.3 Restrictions

You agree not to:

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission.
  • Use any meta tags or other hidden text using our name or trademarks without our express written consent.

8. User Content

8.1 Submissions

If you submit or post any content ("User Content") to the Services, you grant us a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, modify, and display such content.

8.2 Prohibited Content

You agree not to submit any User Content that:

  • Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another's privacy.
  • Infringes on any intellectual property or other proprietary rights of any party.

9. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Violating Laws and Rights: Use the Services for any illegal purpose or in violation of any applicable local, UK, or international law.
  • Disruption: Interfere with or disrupt the Services or servers or networks connected to the Services.
  • Unauthorised Access: Attempt to gain unauthorised access to any portion of the Services or any other accounts, computer systems, or networks connected to the Services.

10. Disclaimers and Warranties

10.1 "AS IS" Basis

The Services are provided on an "AS IS" and "AS AVAILABLE" basis to the extent permitted by applicable law. Nothing in these Terms excludes or limits any statutory rights that cannot lawfully be excluded under UK consumer law.

10.2 No Warranty

To the extent permitted by law, we do not warrant that:

  • The Services will meet your specific requirements.
  • The Services will be uninterrupted, timely, secure, or error-free.
  • The results obtained from the use of the Services will be accurate or reliable.

11. Limitation of Liability

To the fullest extent permitted by UK law, Future Living Experience, its directors, employees, or agents shall not be liable for indirect, incidental, special, or consequential losses arising from:

  • Your use or inability to use the Services.
  • Any unauthorised access to or use of our servers and/or any personal information stored therein.
  • Any interruption or cessation of transmission to or from the Services.

12. Indemnification

To the extent permitted by applicable UK law, you agree to indemnify and hold harmless Future Living Experience and its affiliates from any claims, damages, obligations, losses, liabilities, or costs arising from:

  • Your use of and access to the Services.
  • Your violation of any term of these Terms.
  • Your violation of any third-party right, including intellectual property or privacy rights.

13. Termination

We may terminate or suspend your account and access to the Services where reasonably necessary, including if you materially breach these Terms, subject to any rights you may have under applicable UK law.

14. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without prejudice to any mandatory consumer protections that apply to you.

15. Dispute Resolution

Informal Resolution:

If a dispute arises between the customer and the store, both parties agree to first attempt to resolve the matter informally. Customers can contact our support team at support@futurelivingexperience.com within 30 days of the issue arising.

Mediation and Arbitration:

If the dispute cannot be resolved through informal means, the parties may agree to use mediation or another appropriate alternative dispute resolution process in the United Kingdom. Nothing in these Terms prevents a customer from exercising any statutory right to bring a claim before a court or other competent authority.

Governing Law:

This agreement and any dispute arising from it will be governed by the laws of England and Wales, subject to any mandatory consumer rights that apply.

Consumer Rights:

Nothing in these Terms limits or excludes any rights or remedies available to consumers under applicable UK consumer protection law.

Exceptions:

Either party may bring an eligible claim before the appropriate court or seek injunctive relief for alleged infringement or misuse of intellectual property rights.

16. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Changes will be effective upon posting to the Website, subject to applicable UK law. It is your responsibility to review these Terms periodically.

17. Miscellaneous

17.1 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in effect.

17.2 Entire Agreement

These Terms constitute the entire agreement between us regarding our Services and supersede any prior agreements.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

18. Contact Information

If you have any questions about these Terms, please contact us:

  • Company Name: Beattie Solutions Ltd
  • Address: 71-75 Shelton Street, Covent Garden, London, London, WC2H 9JQ, United Kingdom
  • Email: support@futurelivingexperience.com
  • Phone: +44 3330 903 203